We offer a range of appointments to try and suit all of our patients and their requirements.
These appointments can usually be booked up to 3 weeks in advance for both the nurse and the doctor. If you require an appointment with a certain member of staff, you will often wait a longer length of time than if you were willing to see any doctor.
48 Hour Appointments
These appointments are for patients who feel they need to be seen before the next routine appointment but don’t require treatment that day.
On the Day Appointments
If you feel you require an urgent appointment, you may be asked for more details from our receptionists to help them access your needs. Our nurse practitioner has on the day appointments available for most minor ailments which she can prescribe for.
If you require the attention of a doctor then our receptionists would triage the details to our on call doctor so they could access and deal with this accordingly. This could be one of the following: prescription, telephone advice, an appointment or a home visit. All on the day appointments are with the doctors available and not necessarily the doctor of your choice.
If you cannot attend your appointment please cancel it as soon as possible so it can be made available to someone else. Appointments can be cancelled by telephone (0191 3700500, choosing option 3) where you can leave a message with your details and appointment time, via patient Online Services or by calling into the Practice to inform one of our Reception staff.
If you miss an appointment, this will be marked in your records as Did Not Attend. Access to clinics and services may be revoked if misused.
Any patient who misses three or more routine appointments will be discussed with the Partners. If there is no valid reason why these appointments were wasted, the patient may be removed from the Practice Register
DURING THE MONTH OF JULY 2019, THERE WERE 240 MISSED APPOINTMENTS.
It is important, if you are unable to attend an appointment, that you inform us, as soon as possible, so that appointments can be offered to other patients.