111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 also have an online service that can be used now by patients with access to the internet. To use this, please visit https://111.nhs.uk/.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life-threatening emergency, please dial 999.

Remember the Out of Hours Service is for urgent problems only. Please do not contact the service for a second opinion or for anything which can wait until the next working day.

If you have a minor ailment you could visit your local pharmacy who will be able to provide you with some help or signpost you onto the next available service.

NHS 111 BSL
The NHS 111 service is available for deaf people to contact 111 medical staff. Fully qualified and experienced interpreters. This is for use when:
You need help quickly, but it is NOT an emergency;
You think you might need to go to A&E but are not in imminent danger
You don’t know who to contact, or your GP is not available;
You need health information or advice on what to do next.

How To Make Contact
Go to Interpreter Now – NHS 111. Click on Connect – a BSL interpreter will appear on your screen.

Making contact in BSL is easy. You can do it from any computer, and almost all tablets and mobile phones.

Mental Health Crisis?
You should call 999 or go to A&E if you, or someone you know, experiences a life-threatening medical or mental health emergency. These are cases where there is immediate danger to life or physical injury. A mental health emergency should be taken as seriously as a medical emergency. If you feel like you may be close to acting on suicidal thoughts or have seriously harmed yourself, you should call 999 or go to A&E directly if you need immediate help and are worried about your safety.

Further guidance & help
NHS out-of-hours services
When to go to A&E
When to call 999