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Non-urgent advice: Patient Notice

Both sites have the same phone number – 0191 3700 500.

When calling us, please be aware that you may speak to a member of staff from either of our sites.
111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 also have an online service that can be used now by patients with access to the internet. To use this, please visit https://111.nhs.uk/.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life-threatening emergency, please dial 999.

Remember the Out of Hours Service is for urgent problems only. Please do not contact the service for a second opinion or for anything which can wait until the next working day.

If you have a minor ailment you could visit your local pharmacy who will be able to provide you with some help or signpost you onto the next available service.

NHS 111 BSL
The NHS 111 service is available for deaf people to contact 111 medical staff. Fully qualified and experienced interpreters. This is for use when:
– You need help quickly, but it is NOT an emergency;
– You think you might need to go to A&E but are not in imminent danger
– You don’t know who to contact, or your GP is not available;
– You need health information or advice on what to do next.

How To Make Contact
Go to Interpreter Now – NHS 111. Click on Connect – a BSL interpreter will appear on your screen.

Making contact in BSL is easy. You can do it from any computer, and almost all tablets and mobile phones.

Mental Health Crisis?
You should call 999 or go to A&E if you, or someone you know, experiences a life-threatening medical or mental health emergency. These are cases where there is immediate danger to life or physical injury. A mental health emergency should be taken as seriously as a medical emergency. If you feel like you may be close to acting on suicidal thoughts or have seriously harmed yourself, you should call 999 or go to A&E directly if you need immediate help and are worried about your safety.

Further guidance & help
NHS out-of-hours services
When to go to A&E
When to call 999
On a Tuesday evening, from 6pm – 8pm, we are open for pre-booked appointments only.

Please contact reception for further information or to book an appointment.

Submit an Admin Request

Request a Doctor’s letter, fit (sick) note, repeat prescription, test results and questions about a referral in addition to general queries.

Practice Feedback

Share your thoughts on your experience at our practice.

Request an update to your Patient Record

Update your personal details including
basic health questionnaire and carer
status.

Change of Contact Details Form

Update your personal details including your address and contact preferences.

Pelton & Fellrose Medical Group

Pelton & Fellrose Medical Group,
Unit 1, The Lavender Centre,
Pelton Lane,
Pelton,
Chester Le Street,
County Durham,
DH2 1HS
Get Directions
0191 3700500
Our phone lines are open 8:00 am to 6:00 pm Monday to Friday, apart from 12:00 pm – 1pm when the lines are turned off over lunch.

You can still attend the surgery in person during this time.
Opening Hours
Monday 8:30 am – 6:00 pm
Tuesday 8:30 am – 8:00 pm
Wednesday 8:30 am – 6:00 pm
Thursday 8:30 am – 6:00 pm
Friday 8:30 am – 6:00 pm
Saturday Closed
Sunday Closed
  • On a Tuesday evening, from 6:00 pm to 8:00 pm, we are open for pre-booked appointments only.
Once a month, the practice closes for staff training from 12:00 pm onwards.

The dates of these training sessions are below:
– Thursday 18 September 2025
– Thursday 16 October 2025
If you have any special needs please let our staff know so that we can help you, and also ensure you get the same support in the future.

Wheelchair access
The Practice has been specially designed to make it easier for disabled patients to visit; patients also have access to a disabled toilet.

Baby Friendly Practice
We are a baby-friendly Practice. You are welcome to breastfeed your baby; please ask a Receptionist if you would like to sit somewhere private.

Disabled parking – Blue badge scheme
The Blue Badge Scheme is for people with severe mobility problems. It allows Blue Badge holders to park close to where they need to go. For more information and an Application Form visit your local council office.

Loop system
We have a loop induction system at Reception to assist the hearing impaired. For more information on the loop hearing system visit Hearing Link website.
– British Deaf Association
– British Sign Language Healthy Mind
– Action Hearing Loss
– Royal Association for Deaf People
– National Deaf Children’s Society

Blind/partially sighted
If you or your family members are blind or partially sighted we can give you a large print of our Practice leaflet upon request. Please ask our staff for further information.
For more advice and support for blind people please visit the following websites:
– Royal National Institute of Blind People (RIND)
– Action for Blind People
– blind.org.uk
– Blind in Business
– British Blind Sport

Guide Dogs
Guide dogs are welcome at the Practice but we ask that you be aware of other patients and staff who may have an allergy or fear of dogs. Please visit the guide dog website for further information.

Fellrose Surgery

Fellrose Surgery,
Craghead Road,
Pelton Fell,
Chester-Le-Street,
County Durham,
DH2 2NH
Get Directions
0191 3700500
Our phone lines are open 8:00 am to 6:00 pm Monday to Friday, apart from 12:00 pm to 1:00 pm when the lines are turned off over lunch.

You can still attend the surgery in person during this time.
Opening Hours
Monday 8:30 am – 6:00 pm
Tuesday 8:30 am – 6:00 pm
Wednesday 8:30 am – 6:00 pm
Thursday 8:30 am – 12:30 pm
Friday 8:30 am – 6:00 pm
Saturday Closed
Sunday Closed
  • On a Tuesday evening, from 6:00 pm to 8:00 pm, we are open for pre-booked appointments only.
Once a month, the practice closes for staff training from 12:00 pm onwards.

The dates of these training sessions are below:
– Thursday 18 September 2025
– Thursday 16 October 2025
If you have any special needs please let our staff know so that we can help you, and also ensure you get the same support in the future.

Wheelchair access
The Practice has been specially designed to make it easier for disabled patients to visit; patients also have access to a disabled toilet.

Baby Friendly Practice
We are a baby-friendly Practice. You are welcome to breastfeed your baby; please ask a Receptionist if you would like to sit somewhere private.

Disabled parking – Blue badge scheme
The Blue Badge Scheme is for people with severe mobility problems. It allows Blue Badge holders to park close to where they need to go. For more information and an Application Form visit your local council office.

Loop system
We have a loop induction system at Reception to assist the hearing impaired. For more information on the loop hearing system visit Hearing Link website.
– British Deaf Association
– British Sign Language Healthy Mind
– Action Hearing Loss
– Royal Association for Deaf People
– National Deaf Children’s Society

Blind/partially sighted
If you or your family members are blind or partially sighted we can give you a large print of our Practice leaflet upon request. Please ask our staff for further information.
For more advice and support for blind people please visit the following websites:
– Royal National Institute of Blind People (RIND)
– Action for Blind People
– blind.org.uk
– Blind in Business
– British Blind Sport

Guide Dogs
Guide dogs are welcome at the Practice but we ask that you be aware of other patients and staff who may have an allergy or fear of dogs. Please visit the guide dog website for further information.